Responsible Play & Responsible Gambling
This page provides practical tools to help you stay in control, plus New Zealand support and crisis resources. If you are in danger or feel you may harm yourself, call/text 1737 now.
Play responsibly
- Set a time and entertainment budget before you start; stop when you reach either limit.
- Don’t chase losses. Taking breaks helps you make better decisions.
- Avoid playing when stressed, upset, or under the influence of alcohol/drugs.
- Keep play separate from work, school, and relationships.
- Only adults should play. Parents/guardians can enable device/app store restrictions for minors.
Cool-off & self-exclusion
If you need a break, you can request a temporary cool-off or longer self-exclusion by contacting us. We’ll apply account access restrictions where available and confirm by email. For help, email contact@kiwispinnz.com.
Note: Self-exclusion programmes for regulated real-money gambling in New Zealand are operated by licensed venues and the Department of Internal Affairs (DIA) under the Gambling Act 2003. If you gamble at other venues or sites, you may need to enrol separately through those operators.
New Zealand help & crisis resources
Gambling Helpline Aotearoa: Confidential help 24/7 at gamblinghelpline.co.nz or call/text 0800 654 655.
1737 — Need to Talk?: Call/text 1737 or visit 1737.org.nz.
Lifeline Aotearoa: 24/7 support at lifeline.org.nz or call 0800 543 354.
Safer Gambling Aotearoa: Resources and self-help tools at safergambling.org.nz.
New Zealand gambling regulators
Real-money gambling in New Zealand is regulated under the Gambling Act 2003. If you need regulator contact details or self-exclusion information, start here:
- Department of Internal Affairs (DIA) — gambling compliance and licensing under the Gambling Act 2003.
- Gambling Commission of New Zealand (treatment and local resources across New Zealand).
- Search: “DIA gambling licence” or “Gambling Helpline Aotearoa”.
External links are provided for convenience. We don’t control third-party content.
